What happens depends on which delivery option may have been preselected.
If "May be placed at the door" is selected, the flowers will be delivered and placed outside the recipient's door if the recipient is not at home. If for some reason the delivery cannot be left at the door (e.g. You cannot access the entrance etc.) the flowers will be returned to the flower shop. The recipient will be contacted to come and collect the flowers from the shop instead.
If "Can be delivered to a neighbour" is selected, it is important that you clearly state which neighbor can receive the flowers if the recipient is not at home. If for some reason the delivery cannot be delivered to the neighbor, the flowers will be returned to the store. The recipient is contacted to collect the flowers from the shop instead.
If the flowers are delivered with Early bird, Gordon or Best Transport, the transport cannot be reordered or cancelled.