The orderer is responsible for the recipient's information being complete and correct. If the information is incorrect, any wrong deliveries or delivery delays will not be compensated.
When placing orders for hospitals and clinics, it is important to provide as accurate information as possible. Please state both department and room number.
Please note that we are always allowed to contact the recipient if there is any doubt about the delivery address. In certain cases, it may be necessary to contact the recipient a few days before delivery.
In the shopping basket, it is possible to tick that the bouquet can be left at the door or delivered to the neighbour. (Own risk, Euroflorist is not responsible if the bouquet is stolen and the order is not refunded.)
It is up to the florist to assess whether it is safe to place the bouquet in relation to weather conditions and more. If it is judged that the flowers cannot be placed at the door or delivered to a neighbour, they are taken back to the shop. The recipient receives a card stating that the tender has been to the address and that they can pick up the flowers in the shop. The same applies if the recipient is not at the delivery address when the flowers are delivered and the bouquet cannot be placed at the door or delivered to the neighbour.
If the delivery is delayed because you did not give the florist permission to put the flowers at the door or deliver them to the neighbour, the order will not be refunded.
Florist and recipient can mutually agree on a different delivery day than specified on the order.
If the ordered flowers have not been delivered on the chosen day and the order is placed before our delivery guarantee has expired, the customer has the right to cancel the purchase. This is only possible on the condition that correct information about the recipient has been provided, and that the recipient has been available and has been able to accept the flowers.
In the event of extreme weather conditions or extreme events (so-called Force Majeur), we cannot guarantee that your order will be delivered on the desired day. If we cannot deliver your order, it will instead be delivered as soon as possible.