Ordering

Placing an order

• What do I do if I have special requests regarding my order?
• How do I know if my order was successful?
• I don't have a phone number for the recipient, how do I proceed?
• Is ordering on Euroflorist secure?
• When is the deadline for next day delivery?
• Can I include a personal message?

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Amendments and cancellations

• Can I add a product to my delivery after placing an order?
• Can I change my card message after placing my order?
• Will I receive a refund if my order has been cancelled?
• Can I cancel my order?
• Can I change my order?

Corporate orders

• Can I receive a VAT statement for my order?
• When will I receive the invoice for my corporate order?
• Can I place a corporate order?

Discount code

• Why is my discount code not working?
• Where can I enter a discount code?
• Can I get a discount code?

Payment

• Where can I exchange my gift card?
• My payment failed.
• Which payment methods are accepted and is it safe to pay online?

International orders

• I have chosen a country (e.g. Sweden), but my order says Denmark.
• Can I order on the Danish website even if I do not live in Denmark?
• I would like to send a bouquet abroad, how much does it cost?

Funeral orders

• How is my funeral order handled?
• When should I book a funeral?

Condolence flowers

• When should I order condolence flowers?