First check whether the order actually went through
If you've received an order confirmation by email, the order is registered, even if the payment looked like it failed. Check your spam folder too.
If no money has been taken and no confirmation has arrived, the order hasn't gone through.
Place the order again
If you've neither received a confirmation nor had money taken, you can place the order again. Do try a different payment method, or contact your bank – many cards are blocked for online purchases by default.
Not sure?
Contact us before you reorder if you're unsure whether the payment went through. That way you avoid the risk of ordering twice.
Related articles
- I can't complete my order
- It looks like I placed the same order twice
- Which payment methods can I use?
Need more help? Contact us here.