If something has gone wrong with your order, we want to put it right.
Here's what to do
Get in touch through the contact form and select Complaint as the subject. Include:
- Your order number
- A description of what's happened
- Photos, if it's about the condition or appearance of the flowers
If it's about the flowers, we need a clear photo showing the whole bouquet from above, ideally with close-ups of what's wrong.
What happens next?
We'll go through your case and get back to you with a solution. Depending on what's happened, that could be a new delivery, a refund or a partial refund. If we need to handle the complaint with our florist or supplier, we have to give them up to 48 hours to get back to us.
How long do I have?
Get in touch as soon as you can. Our seven-day guarantee applies if the flowers wilt within seven days and you can show a photo of the bouquet.
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Need more help? Contact us here.