We're sorry the flowers didn't arrive the way they should have. Here's what to do next.
Do the flowers look tired?
Flowers may need to recover after being transported. Try this first:
- Trim the stems at an angle
- Put the flowers in a clean vase with fresh, cold water
- Keep them somewhere cool, out of direct sunlight and away from a radiator
If the flowers haven't perked up within 24 hours, get in touch with us and include a recent photo.
Are the flowers broken or wilted?
Contact us right away. Attach:
- A clear photo of the whole bouquet from above, so we can see the full picture
- Close-ups of individual flowers if it's about something specific
- Your order number
What happens next?
We'll look at the photos and get back to you with a solution. Depending on what's happened, we can offer either a new bouquet, a refund or a partial refund.
How long do I have?
Get in touch as soon as you can – flowers are perishable, and damaged or wilted flowers should be reported right away at delivery.
Our seven-day guarantee applies if you get in touch within seven days and can show a photo of the bouquet.
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