It depends on which product you've ordered. The product description shows whether it's a Florist bouquet or a Flowerbox – it's also stated on your order confirmation.
Florist bouquet
Here we can often help. At checkout there's a field called "Information to florist" – write your request there.
Common requests we can take on board:
- Call the recipient before delivery
- Leave the delivery at the door
- Delivery at a particular time
The florist does their best to make it work, but we can't guarantee that every request can be met. Timing requests are the hardest, since the florist plans their route around all of the day's deliveries. If you have a request about the look – a particular color or flower – that depends on what's in the shop that day.
Flowerbox
For Flowerboxes we unfortunately can't take special requests. They're packed ready to go and sent by courier, so there's no florist on site who can adapt the delivery.
Already placed your order?
Get in touch and we'll see whether it can be sorted. The sooner you contact us, the better the chance we'll manage it.
Related articles
- Can I change or cancel my order?
- What time of day are the flowers delivered?
- What happens if the recipient isn't home?
Need more help? Contact us here.