Yes. How much you can follow depends on which product you've ordered.
Flowerbox
You'll get an email with tracking information as soon as the box has been shipped. The link takes you to our tracking page, and from there you can click through to the courier's tracking page, where you can see in real time when the box is expected to arrive, when it has been delivered, or if a problem has come up.
More information on how to track here.
Florist bouquet
You follow a Florist bouquet on our tracking page. You'll also get text messages when the delivery is on its way and when it has been delivered.
The tracking shows the two stages – on its way and delivered. An exact delivery time isn't visible, since the florist plans their route around all of the day's deliveries.
Delivery times
The florist delivers between 08:00 and 22:00 on the delivery day. You can make a request about the time in your order, but we can't guarantee it can be met.
Funeral flowers
Funeral deliveries are prioritized and take place at least an hour before the ceremony.
International deliveries
The exception is deliveries abroad, which can't be tracked. If you're wondering about the delivery status of an order sent abroad, you can contact our customer service, who will ask our partner in that country for a delivery confirmation.
Can't see any tracking information?
Get in touch and we'll check the status of your order. Have your order number to hand.
Related articles
- Why haven't I received a text message about the delivery?
- How the Flowerbox is delivered
- How to track your order
Need more help? Contact us here.