The flowers haven't turned up and you're wondering why. Here are the most common reasons.
Check the tracking first
On our tracking page you can see where the order is. If it shows as delivered but the flowers haven't been found, see the article on that further down.
Here's how to track your order!
The delivery may be on its way
Florist bouquets are delivered between 08:00 and 22:00. If it's early in the day, the flowers may still be on their way.
The recipient hasn't answered
The delivery driver or florist may have tried to deliver without making contact. If there's no entry code, or no safe place to leave the flowers, they're taken to a parcel shop or back.
The delivery is delayed
During peak season, or in bad weather and traffic disruptions, the delivery may take place a day before or after the chosen date.
The details may be incomplete
An incorrect or incomplete address, a missing entry code or a phone number that can't be reached are the most common reasons a delivery doesn't arrive.
Still can't find an explanation?
Get in touch with your order number and we'll check the status of the order.
Related articles
- It says the delivery has arrived but it hasn't
- What happens if the recipient isn't home?
- My delivery is delayed
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